Digitisation is essential to curb corruption, plug leakages and foster an inclusive economic system in Pakistan, according to Saif Ur Rehman, Coordinator to the Federal Tax Ombudsman (FTO), who described technological reform as a necessity rather than a choice.

Addressing a delegation of traders, Mr Rehman argued that the adoption of modern digital tools could significantly enhance transparency and operational efficiency across public institutions. By limiting human discretion in financial dealings, digital payment mechanisms, e-governance portals and automated tax collection systems can strengthen accountability and ensure better traceability of transactions.

He maintained that entrenched inefficiencies and irregularities within state structures can be mitigated through technology-driven reforms. Computerised systems, he said, reduce opportunities for malpractice and improve oversight.

The FTO coordinator also pointed to the role of digital identification systems, online land records and electronic procurement platforms in enhancing public trust. Making official information readily accessible to citizens, he contended, strengthens confidence in governance and reduces opacity.

Expanding the tax net was another benefit highlighted during the discussion. By documenting segments of the informal economy, digitalisation can broaden the revenue base and enable fairer taxation. This approach, he suggested, would increase government income without placing additional burdens on compliant taxpayers.

Mr Rehman further underscored the importance of financial inclusion. Digital platforms, including mobile banking and fintech solutions, can integrate unbanked populations into the formal financial framework. Such measures, he said, empower individuals while contributing to broader economic expansion.

For Pakistan, he concluded, the transition towards a digital economy is indispensable for improving governance, reinforcing transparency and achieving sustainable development.