Daily Archives: December 19, 2017

DigitalGenius Raises $14.75M Series A to Accelerate Adoption of AI in Customer Service

Funding caps off milestone year for the company becoming the most embraced deep learning product in the Customer Service industry

SAN FRANCISCO, Dec. 19, 2017 (GLOBE NEWSWIRE) — DigitalGenius, the leader in AI for customer service, today announced it has secured $14.75 million in Series A funding. The round was led by Global Founders Capital, with participation from MMC Ventures, Paua Ventures, Kairos and several other funds, as well as follow-on investments from previous investors, including Runa Capital, Spider Capital, Salesforce Ventures, RRE Ventures, Lumia Capital, Compound and Lerer Hippeau Ventures. DigitalGenius has raised $26 million to date.

“With this capital, we are fortifying our position as the leader in practical applications of AI for Customer Service,” said Dmitry Aksenov, Founder and CEO of DigitalGenius. “Our technology works as an intelligence layer on top of existing customer service platforms to automate and significantly speed up case resolution, transforming the way work is being done in contact centers.”

Further, DigitalGenius announced the appointment of Roque Versace as Chief Revenue Officer. An accomplished technology executive with 15+ years of commercial leadership experience in the SaaS industry — including responsibility for corporate sales at Salesforce.com. Versace will play a key role in driving further growth for the company.

DigitalGenius has already demonstrated a strong foothold in the “AI for Customer Service” space with a growing list of customers that includes KLM Royal Dutch Airlines, Unilever, Eurostar, Soylent, TravelBird and others. This quarter the company also announced its first government partnership with the Aylesbury Vale District Council.

The Series A caps off a milestone year for DigitalGenius — the company now leads the adoption of practical deep learning applications in the customer service industry. DigitalGenius is powering over 35 global contact centers with state of the art artificial intelligence.

DigitalGenius will deploy the new funding to fuel commercial expansion. The company will continue evolving its product to automate even more of the repetitive workflows that agents are required to execute daily, enabling them to focus on more valuable tasks.

About DigitalGenius
DigitalGenius brings practical applications of artificial intelligence into the customer service operations of global companies. Its Human+AI Customer Service Platform combines the best of human and machine intelligence, enabling companies to live up to and exceed rising consumer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software. Once enabled, the platform automates and increases the quality and efficiency of customer support conversations across text-based communication channels like email, chat, social media and mobile messaging.  For more information, please visit www.digitalgenius.com


Natalie Issa (For DigitalGenius)
248-613-3513, nataliegissa@gmail.com

Sri Lanka keen to enhance bilateral trade with Pakistan

Islamabad, December 19, 2017 (PPI-OT):G.L. Gnanatheva, Consul General of Sri Lanka based in Karachi along with Counsellor of Sri Lankan High Commission visited Islamabad Chamber of Commerce and Industry and said that his country was keen to further enhance bilateral trade and economic relations with Pakistan as both countries have good potential to do trade in many areas. He said many Pakistan products including pharmaceuticals, rice, fruits and vegetables, steel, cement, garments and textiles have huge potential in Sri Lanka and similarly Sri Lankan tea, wall tiles, floor tiles, bathroom fittings have great scope in Pakistan. He urged that business community of both countries should step up efforts to realize all potential areas of business cooperation.

He said Sri Lanka has signed FTAs with China and SAARC countries and by enhancing cooperation with it, Pakistan could get better access to huge markets of ASEAN and China. He said Sri Lanka was producing 75% electricity through hydro source and both countries have good potential to cooperate in energy sector for achieving mutually beneficial outcomes.

He said Sri Lankan manufacturers had made huge investment for enhancing production capacity focusing on Pakistan, but hike in regulatory duty by Pakistan has affected Sri Lankan exports to it.He said Sri Lanka was the first country to sign FTA with Pakistan, but Pakistan’s approach of increasing taxes through SROs was a problem in exploiting full of FTA. He said Sri Lanka has made attractive investment policies for foreign investors and Pakistani investors should explore Sri Lanka for JVs and investment. He said there was huge scope for Pakistani pharmaceutical sector to invest in Sri Lanka and enhance exports to many other countries.

Speaking at the occasion, Sheikh Amir Waheed, President, Islamabad Chamber of Commerce and Industry said that despite signing FTA, bilateral trade between Pakistan and Sri Lanka was not encouraging and stressed that both countries should focus on improving business linkages between their private sectors for exploring all untapped areas of mutual cooperation. He said encouraging frequent exchange of trade delegations and organizing single country exhibition was the way forward for both countries to promote bilateral trade and economic relations. He assured that ICCI would work with Sri Lankan High Commission to improve trade relations between Pakistan and Sri Lanka.

Muhammad Naveed Senior Vice President and Nisar Mirza Vice President, Islamabad Chamber of Commerce and Industry said that CPEC has created plenty of new business opportunities in Pakistan in energy, infrastructure development and other sectors. They stressed that Sri Lanka investors should visit Pakistan to explore JVs and investment in this mega development project.

For more information, contact:
Islamabad Chamber of Commerce and Industry (ICCI)
Chamber House, Aiwan-e-Sanat-o-Tijarat Road,
Mauve Area, G-8/1,
Islamabad, Pakistan
Tel: +9251 225 0526, 2253145, 8432676
Fax: +9251 225 2950
Email: icci@brain.net.pk
Website: www.icci.com.pk

Charge D Affairs, Embassy of People’s Republic of China highly appreciated endeavours of PCJCCI

Lahore, December 19, 2017 (PPI-OT):Mr. Zhao Lijian, Charge D Affairs, Embassy of the Peoples Republic of China has appreciated the Pak China Joint Chamber of Commerce and Industry for undertaking a successful move to bridge in the communication gap between peoples of China and Pakistan. In a meeting with Mr. S.M. Naveed along with the secretary general, M. Salahuddin Hanif, he acknowledged the contribution of PCJCCI in this regard and especially applauded the initiative of publishing the first Chinese-Urdu dictionary and Chinese Language Learning Book in Pakistan Mr. Zhao highly appreciated PCJCCI for bridging up the language barrier.

He said that the platforms like PCJCCI, which are promoting and facilitating common masses for acquiring Chinese language knowledge, are the great contributors of growth in currently growing relations between China and Pakistan. He highly acknowledged the foresightedness of PCJCCI for realizing the need of exclusive Chinese publications designed to ease people of both China and Pakistan.

Mr. S.M Naveed apprised Charge D’ affairs with the services of PCJCCI. He informed that Pak China Joint Chamber of Commerce and Industry has been formed and working to identify the inherent trade and investment potential besides suggesting the ways to combat challenges/threats to the sustained momentum of economic co-operation through collaborative efforts of both countries.

S.M. Naveed further discussed with Mr. Zhao about Relocation of Labour intensive Chinese Industry to Pakistan. He said that China is moving from labour-intensive to a capital-intensive industry that will relocate to other countries, “China’s upgrading to higher industries will leave a huge space for Pakistan to enter a labour-intensive industrialization development phase” mentioned S.M. Naveed. He was confident that Pakistan can attract the Chinese manufacturing sector by developing a trained workforce for industries. S.M. Naveed said that PCJCCI is in the continuous effort to highlight and invite labour-intensive industries of China to venture with Pakistani companies.

Mr. Zhao was greatly inspired by the enthusiasm of PCJCCI and the effective execution of plans under the fertile minds of its leaders. He said and hoped that both Pakistanis and Chinese will equally be benefited by the initiatives taken by PCJCCI. It was notable that Strategically, Pakistan and China trade promotion can act as an antidote to implement the complete philosophy of ‘Belt and Road’ initiative to be emulated in other parts of the region.

For more information, contact:
Media Manager,
Pakistan China Joint Chamber of Commerce and Industry (PCJCCI)
Mega Tower, 309 – 6th Floor,
Main Boulevard, Gulberg II,
Lahore, Punjab – Pakistan
Tel: +92-42-35777460-02, +92-42-37032203, +92-42-35874353
Fax: +92-42-35777524
Cell: +92-324-4925611
Email: info@pcjcci.org
Website: www.pcjcci.org

Depreciation will not attract foreign investment

Karachi, December 19, 2017 (PPI-OT):The eroded rupee will not only hit the manufacturing sector but it will also take a toll on the country’s SME sector, an official of the FPCCI said Tuesday. The SMEs which were already fighting for their survival in an adverse environment will face more troubles, therefore, authorities should take notice of the situation, he said.

The importance of the SME sector cannot be overemphasized as it is directly linked to the development of an economy and eradication of poverty, said Atif Ikram Sheikh, Chairman FPCCI Regional Committee on Industries. SMEs have proved to be the engine of growth in several successful economies. These economies include Japan, South Korea, Taiwan and India. But Pakistan’s authorities have largely ignored the sector, he added.

Atif Ikram Sheikh said that the weakness of rupee will increase cost of machinery and raw material which will add to the problems of the manufacturing sector which has recently shown signs of some improvement. He said that a falling currency will never attract additional foreign investment as the investors consider many more things before taking a decision.

Foreign investors also consider policy consistency, business environment, sentiment, consumption, prospects for export, the purchasing power of the masses, and demography etc., he added. He noted that the recent depreciation of around five percent may give some help to the exporters, however, it is not the prudent economic decision in the economy where borrowing is on, current account deficit is more than $12 billion, trade deficit is over $32 billion and imports are not being curtailed through localization as done in our neighbouring countries.

For more information, contact:
Secretary General
Federation of Pakistan Chambers of Commerce and Industry (FPCCI)
B-1, Federation House, Main Clifton Road,
Karachi-75600, Pakistan
Tel: +92-21-35873691, 93-94
Fax: +92-21-35874332
Email: info@fpcci.com.pk
URL: www.fpcci.com.pk

Government asked to announce new gas mix formula

Islamabad, December 19, 2017 (PPI-OT):Islamabad Chamber of Small Traders on Tuesday said the government has decided to provide gas at uniform prices for industrial consumers across the country which is getting the mixed response from the industrial consumers. The industries dependent on cheap local gas are opposing the move because they will have to pay more for the energy while the industrial sector using imported gas is welcoming the decision as they will see a substantial cut in the cost of doing business.

The industrial sector in Punjab is paying four times higher rate for the gas which is imported while the industries in other provinces are using local gas which is cheaper which has resulted in issues like increased cost of doing business for the Punjab-based industrial sector, said Patron Islamabad Chamber of Small Traders Shahid Rasheed Butt.

The textile mills in Punjab have long been demanding uniform tariff for gas while the millers of Sindh are opposing this move, therefore, the government has decided to mix bother gases to bring uniformity in the energy prices, he added. He said that the government has decided to sell mixed gas but so far a formula including the pricing has not been devised to make this happen which is adding to the anxiety of the business community.

Mixing gas can make matters complex which can deter private and foreign investors, the business leader said, adding that natural gas mixed with LNG will ensure energy security. Mixed gas will be supplied to the industries by mixing LNG with natural gas that would lead to slight price hike but would be more profitable for the businessmen.

For more information, contact:
Islamabad Chamber of Small Traders and Small Industry (ICSTSI)
24-D, 3rd Floor, Rashid Plaza Blue Area, Jinnah Avenue, Islamabad, Pakistan
Phone: +92-51-2801045
Email: icstsiofficial@gmail.com, info@icstsi.com.pk
Website: http://icstsi.com.pk/

Pakistan Stock Exchange Limited Market Position on 19-12-2017

Karachi, December 19, 2017 (PPI-OT):


Market Position Printed On DEC-19-2017

Plus 50 Current 18875.48 37919.42 28210.60 64491.29 14143.04 19309.73 19391.88
Minus 271 Previous 19084.32 38383.98 28489.83 65667.32 14100.66 19492.43 19638.83
Unchanged 19 High 19128.37 38442.74 28527.07 65764.86 14200.75 19513.49 19659.80
Total 340 Low 18785.86 37767.45 28148.54 64201.13 14039.99 19233.87 19345.14
Net Change -208.84 -464.56 -279.23 -1176.03 42.38 -182.70 -246.95
Percentage -1.09 -1.21 -0.98 -1.79 0.30 -0.94 -1.26

Current 108,555,280 4,753,182,860 8,121,866,976,202
Previous 50,045,760 2,670,159,931 8,200,930,107,072


Company Name Prv.Rate Opening Rate Closing Rate Highest Rate Low Rate Turnover
WorldCall Telecom 2.87 2.83 2.90 3.05 2.76 15,785,500
K-Electric Ltd. 6.08 6.14 6.04 6.15 5.84 11,053,500
TRG Pak Ltd 29.05 28.70 27.60 29.40 27.60 10,508,500
Pervez Ahmed 1.25 1.33 1.10 1.59 1.05 4,315,500
Dewan Cement 12.88 12.95 12.03 13.13 11.88 3,623,000
Jah.Sidd. Co. 16.29 16.49 16.00 16.50 15.60 2,507,000
Engro Fert.XD 63.96 64.70 63.73 64.70 63.52 2,404,000
Inter.Steel Ltd 91.28 90.99 88.31 91.70 87.50 2,175,200
Dost Steels Ltd. 10.30 10.19 9.77 10.35 9.70 2,082,500
Crescent Star(R .15 .15 .10 .15 .10 2,066,500


Company Name Increased By Closing Rate Company Name Decreased By Closing Rate
Colgate Palmolive 90.00 2840.00 Wyeth Pak Ltd 72.20 1371.80
Bhanero Tex. 33.07 694.58 Sanofi-Aventis 52.20 1153.81

Current 30,857,500 Minus 25
Previous 14,725,500 Unchanged 1

Company Name Prv. Rate Opening Rate Closing Rate Highest Rate Low Rate Turnover
TRG-DEC 29.11 28.79 27.66 28.94 27.66 16,843,000
PAEL-DEC 45.30 45.45 43.91 45.59 43.25 3,497,500
ISL-DEC 91.28 90.99 88.61 91.60 87.70 2,565,000
ATRL-DEC 230.09 229.05 219.15 230.00 218.59 2,285,500
KEL-DEC 6.10 6.15 6.09 6.15 5.90 887,000

For more information, contact:
Senior Manager
Public Relations
Pakistan Stock Exchange Limited
Tel: (92-21) 111-001122
Fax: (92-21) 3241 0825, (92-21) 3241 5136
Email: info@psx.com.pk
Web: www.psx.com.pk