Tag Archives: Cisco

Cisco Announces New, Expanded Roles for Key Executives

Gary B. Moore and Rob Lloyd Promoted to President; Company Sharpens Focus on Customer Centricity and Operational Excellence

SAN JOSE, CA–(Marketwire – October 5, 2012) –  Cisco (NASDAQ: CSCO) today announced an evolution of its organizational structure and executive leadership team, which is designed to position the company for future growth and enable it to more quickly capture market transitions and deliver innovative solutions to its customers. Based upon the principles of customer-centricity and operational excellence, Cisco is evolving its organization structure and leadership team for speed, agility, alignment and growth with the following executive appointments:

Gary B. Moore, President and Chief Operating Officer
As President and Chief Operating Officer, Moore is accountable for Cisco’s end-to-end operations, and will continue to drive alignment across all parts of the company by leading the operational discipline and prioritization required to support the company’s long-term strategy. Moore has architected Cisco’s transformation, and will deepen the company’s focus on operational excellence while building the business capabilities and talent to enable Cisco’s future growth.

Moore is also responsible for Cisco’s operations, services, IT, supply chain, marketing and communications, human resources, corporate affairs, transformation office, legal, government affairs, and corporate planning functions.

Rob Lloyd, President, Development and Sales

Lloyd assumes responsibility for Cisco’s development and sales efforts, as the company creates tighter connections between customer requirements and innovation, along with ensuring greater speed-to-market. Lloyd’s organization will drive alignment and acceleration of Cisco’s technology innovation to enable a faster response to market transitions; increased customer relevance; and growth.

Pankaj Patel, executive vice president and chief development officer, will continue to lead Cisco’s development organization. Chuck Robbins, who previously ran the Americas sales region, will immediately assume Lloyd’s prior role as the head of worldwide sales. Wim Elfrink, executive vice president and chief globalization officer, will continue his focus on emerging solutions and the development of new markets, and will integrate his organization into the development and sales organization. Patel, Elfrink and Robbins will report to Lloyd.

The remainder of Cisco’s executive leadership team remains unchanged.

Supporting Quotes:
John Chambers, Chairman and CEO:
“Cloud computing, mobility and Internet of everything are the most network-centric computing transitions that have ever been, and present Cisco with an opportunity to lead the communications and IT industry for the next decade. Today we’re evolving our organization and developing our leadership team to grasp this opportunity. We’re optimizing the alignment across development and sales, and on the top priorities of our customers, to maximize speed to market and our competitive advantage. At the same time, we are focusing on operational excellence across the company, which creates capacity for innovation, investment and growth.”

Gary Moore, President and COO:
“Today’s announcement advances the accountability and operational discipline we reinvigorated 18 months ago. This model will give clear responsibility and accountability for driving faster, more customer-focused innovation and the operational excellence and talent needed to enable it. Together, this will drive us to become the #1 IT and communications company for our customers and partners.”

Rob Lloyd, President, Development and Sales
“I’m excited about the opportunities ahead of us and look forward to continue bringing the most innovative technology and architecture solutions to market to solve our customers’ pressing business problems. I believe Cisco has the top development and sales team in our industry, and I’m honored to be part of this team. Cisco has never been more relevant to our customers and this will drive great value between sales and development.”

About Cisco
Cisco (NASDAQ: CSCO) is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information about Cisco can be found at http://www.cisco.com. For ongoing news, please go to http://newsroom.cisco.com.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco’s trademarks can be found at www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

Forward-Looking Statements

This press release may be deemed to contain forward-looking statements, which are subject to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, including: the evolution of Cisco’s organizational structure and executive leadership team to position the company for future growth and enable it to more quickly capture market transitions and deliver innovative solutions to its customers; cloud computing, mobility and Internet of everything transitions presenting Cisco with an opportunity to lead the communications and IT industry for the next decade; Cisco’s model driving it to become the #1 IT and communications company for its customers and partners; Cisco continuing to bring the most innovative technology and architecture solutions to market; and Cisco’s relevance to customers driving great value between sales and development. Readers are cautioned that these forward-looking statements are only predictions and may differ materially from actual future events or results due to a variety of factors, including, among other things, business and economic conditions and growth trends in the networking industry, our customer markets and various geographic regions; global economic conditions and uncertainties in the geopolitical environment; overall information technology spending; the growth and evolution of the Internet and levels of capital spending on Internet-based systems; variations in customer demand for products and services; the return on our investments in certain priorities, including our foundational priorities, and in certain geographical locations; increased competition in our product and service markets, including the data center; dependence on the introduction and market acceptance of new product offerings and standards; rapid technological and market change; our ability to achieve the benefits anticipated from our investments in sales, engineering, service, marketing and manufacturing activities; our ability to recruit and retain key personnel; and other factors listed in Cisco’s most recent report on Form 10-K. Any forward-looking statements in this release are based on limited information currently available to Cisco, which is subject to change, and Cisco will not necessarily update the information.

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Cisco Unified Communications Release 9.0 Gives Users Access to Premium Collaboration Tools From Unlikely Places and More Devices

Update to the Platform at the Core of Cisco’s Collaboration Portfolio Enables Third-Party Endpoints to Join the Cisco UC Environment

SAN JOSE, CA–(Marketwire – June 26, 2012) – As end-user demands for premium mobility and collaboration solutions continue to escalate, and businesses seek cost-effective ways to deliver the technology needed to meet those expectations, Cisco (NASDAQ: CSCO) today announced a bevy of new services and capabilities for the Cisco® Unified Communications Manager platform. The services and capabilities are part of what’s called Cisco Unified Communications (UC) Release 9.0 and directly address many of the key challenges IT managers are facing today as they seek to “collaboration-enable” their employees both in the office and on-the-go.

Cisco UC Release 9.0 is the foundation of a unified collaboration strategy and includes the following key advancements:

Support of third-party endpoints. A new Cisco Unified Communications Manager feature called Extend and Connect works with Cisco Jabber(tm) and is designed to bring any third-party phone — including phones at hotels, airports, convention centers, or even far-flung places like offshore oil rigs or cruise ships sailing half way around the world — into the Cisco UC environment.
How it works: With Extend and Connect, telecommuters and business travelers can simply input the phone number of their preferred voice device into a Jabber® client running on their Windows PC, and Cisco Unified Communications Manager will route all voice traffic directly to that phone number. This allows the worker to use any third-party phone but get the experience of using a full-featured enterprise phone, so they can enjoy all the communications services they have at the office while they’re on the road, such as presence, IM and click-to-call. Extend and Connect can maintain excellent voice quality at all times without being dependent upon the quality of the broadband link.

Cisco believes employees at businesses globally should have access to Cisco’s UC environment, even if those employees are not using Cisco endpoints. Extend and Connect gives businesses a cost-effective way to give employees access to the Cisco UC environment by allowing any vendor phone — old or new, analog, digital or IP — to be controlled by Cisco Jabber. As long as the phone is connected to a telephone line, the user can enjoy all the features and capabilities of Cisco Unified Communications Manager that they would if they were using a Cisco IP Phone. With Extend and Connect, businesses can stretch existing investments by continuing to use existing endpoints while easing migration off legacy PBX systems and providing Cisco UC environment capabilities.

Support of fixed mobile convergence gives users of any type of mobile phone access to more desk-phone-like features, anywhere — without the need of a smartphone, a data plan, or a mobile client installed on the phone. Enterprise-grade telephony features such as unified inbox, message waiting, callback, conferencing and direct-extension dialing are now available via a new systems interface that ties Cisco Unified Communications Manager with the user’s mobile service provider, providing transparency, intelligence and control beyond the realm of the user’s office.

Video quality, security, and usability improvements. Video is on the rise in the enterprise — which means IT departments need a way to address quality, security and usability. UC Release 9.0 delivers:
better bandwidth management via a built-in implementation of Call Admission Control (CAC). CAC automatically creates a logical view of the network so the system can dynamically update traffic management across clusters and locations to help ensure optimal call quality, even during peak usage periods.

support for additional video endpoints. Cisco Unified Communications Manager is Cisco’s platform to manage all collaboration endpoints; with this release, the recently announced Cisco TelePresence® TX9000 joins other telepresence endpoints (including C-Series codecs and SX, MX, EX, VX, Profile, 3000, 1300, 1100 and 500 Series) that are also registered to and managed by Cisco Unified Communications Manager.

next-generation ”dial by email.” Also known as ”Uniform Resource Identifier” (URI) dialing, this feature allows users to reach any endpoint in the system by dialing a contact’s email address in lieu of a traditional phone number. Cisco UC Release 9.0 is designed to support both legacy as well as future URI-based systems and will further simplify the use of video technologies such as TelePresence.

Enhanced Customer Collaboration. Cisco UC Release 9.0 contains many features that help businesses implement and manage contact center solutions. Key elements include:
the introduction of Packaged Contact Center Enterprise, which provides an easy to install, pre-engineered, bounded, and packaged deployment model of Cisco’s enterprise contact center software. Customers will be able to implement a contact-center solution more quickly and administer it more easily, helping to drive faster return on investment and lower total cost of ownership.

Precision Routing for Cisco Unified Contact Center Enterprise. Precision Routing enables contact centers to drive complex call-routing decisions that better match customer desires with agent attributes and competencies, without the complexities typically found in skills-based routing solutions.

Multiple enhancements to Cisco Unified Contact Center Express. With Cisco UC Release 9.0, Cisco adds historical reporting through Cisco Unified Intelligence to provide important metrics for managing the contact center. Cisco UC Release 9.0 also adds Web chat to Cisco Unified Contact Center Express, opening a new channel for customers to connect with a contact center. Plus, with this release, contact center supervisors using mobile devices can perform key tasks such as managing agent skills to impact what types of calls are routed to a particular agent.

Additional features that enhance management and usability. Cisco UC Release 9.0 also supports native call queuing, so in-bound callers and groups of callers can be automatically put on hold and properly routed into a queue and given custom greetings and announcements. One Button to Record is also a new feature, allowing users to start or stop call recording directly from an endpoint. Customers can configure One Button to Record to comply with local call-recording regulations (e.g., to notify all parties that call recording is in progress).

Licensing improvements. In Cisco UC Release 9.0, Cisco introduces user-centric licensing throughout its entire collaboration portfolio. Now, businesses can purchase licenses based on four distinct types of workers: deskless (roaming) workers, desk-bound workers, occasionally mobile workers and road warriors. Additionally, Cisco is announcing Cisco Unified Workspace Licensing Premium Edition to address the growing mobile workforce by adding mobility solutions (like Cisco Jabber Mobile) to the collaboration mix. This builds on the Cisco Unified Workspace Licensing program launched four years ago and helps businesses purchase Cisco Unified Communications software licenses simply, flexibly and economically. The solutions have become widely adopted and reached nearly 10 million users worldwide in May 2012.


Global availability of Cisco UC Release 9.0 is targeted for Q3 CY 2012. Extend and Connect, one of the many key advancements, requires both UC Release 9.0 as well as Cisco Jabber 9.1. Cisco Jabber 9.1 is scheduled to be available in Q4 CY 2012.

Supporting Quotes

Nick Ciesinski, network architect, University of Wisconsin
“We’ve relied on Cisco Unified Communications for several years, and this latest version brings several updates that answer pressing business needs: voice traffic has increased exponentially on our network — especially during peak times when applications are due for enrollment and financial aid. Native queuing gives us a way to automate the handling of those spikes in call activity. Additionally, video is becoming increasingly important on our campuses, and URI dialing will ease the process of placing such calls. Plus the centralized license management will save time and effort.”

Thomas Wyatt, vice president and general manager, Cisco
“Enterprise IT managers want to address user demands for access to collaborative technologies on a variety of devices. At the same time, resellers are looking to enable IT managers to maximize the value of existing investments while they transition to next-generation collaboration technologies. Cisco UC Release 9.0 does all of this.”

Additional Resources:

Join Cisco product leaders as they share a strategy update, announcements overview, and demonstrations of these new solutions in the Collaboration Announcements webcast on June 26 from 9 to 9:30 a.m. Pacific Time. Cisco product experts will respond to questions in real time. Replay available at noon PT on June 26 with experts available in community forum to respond to questions.

Learn about Cisco Unified Communications.

Learn how flexible financing services from Cisco Capital® can streamline the acquisition of Cisco technology for customers and partners around the world.

Engage with us through the Cisco Collaboration Community, @CiscoCollab on Twitter, and Cisco Collaboration on Facebook. And, hear directly from our Cisco Collaboration leaders through our Cisco Collaboration Blog.

Partners: Visit the Cisco Partner Central website.

Technorati Tags:
Cisco Unified Communications, Cisco Unified Communications Manager, IP telephony, Cisco Jabber, Cisco TelePresence, Cisco Customer Care, contact center, video, bandwidth

About Cisco Collaboration
From award-winning IP communications to mobility, customer care, Web conferencing, messaging, enterprise social software, and interoperable telepresence experiences, Cisco brings together network-based, integrated collaboration solutions based on open standards. These solutions offered across on-premises, cloud-based or virtualized platforms, as well as services from Cisco and our partners, are designed to help promote business growth, innovation and productivity. They are also designed to help accelerate team performance, protect investments, and simplify the process of finding the right people and information.

About Cisco

Cisco (NASDAQ: CSCO) is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information about Cisco can be found at http://www.cisco.com. For ongoing news, please go to http://newsroom.cisco.com.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco’s trademarks can be found at www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

Availability Disclaimer: Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if-available basis. This products and features are subject to change at the sole discretion of Cisco, and Cisco will have no liability for delay in the delivery or failure to deliver any of the products or features set forth in this document.

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